Last updated: 13 December 2024
1. Introduction
This Privacy Policy explains how Sitch Report Pty Ltd ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our website (https://www.gositch.com.au) and services. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Collection of Personal Information
2.1 Types of Information We Collect
We collect the following types of personal information:
- Name and contact details (email address and phone number)
- Payment information
- Category and brand preferences related to research interests
- Company affiliation
- Website usage data and cookies
- Account details and service usage information
2.2 How We Collect Information
We collect personal information directly from you when you:
- Create an account on our website
- Use our services
- Communicate with us
- Navigate our website (through cookies and usage data)
3. Use of Personal Information
We use your personal information for the following purposes:
- Creating and managing your account
- Providing and maintaining our services
- Processing your payments
- Analysing website usage to improve our services
- Communicating with you about service-related matters
- Marketing communications (with your consent)
- Internal record keeping and administration
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your personal information is stored securely within Australia and is not transferred overseas.
5. Essential Cookies
Our website uses only essential cookies that are necessary for the website to function properly and securely. These cookies do not track your behaviour or collect data for marketing purposes.
We use:
- Security cookies to protect against automated attacks
- Session cookies to keep you logged in while using our services
- Authentication cookies to verify your identity
These cookies are strictly necessary for the operation of our website and services. They are automatically deleted when you close your browser or after a limited time period.
6. Data Sharing and Disclosure
We do not share or disclose your personal information with third parties except where:
- Required by law
- Necessary to protect our rights or property
- You have provided explicit consent
7. Access and Correction
You have the right to:
- Access your personal information
- Request corrections to your personal information
- Request deletion of your personal information
To exercise these rights, please contact us using the details provided in Section 10.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Sitch Report Pty Ltd
2/290 Boundary Street
Spring Hill QLD 4000
Australia
Email: hello@gositch.com.au
11. Complaints
If you believe we have breached the Australian Privacy Principles or have concerns about our privacy practices, please contact us. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Consent
By using our website and services, you consent to the collection, use, and storage of your personal information as described in this Privacy Policy.
